It is relatively easy to get a Square account, but unfortunately, it is not easy when it comes to terms when Square deactivated your account.
Over the last few months, many customers have registered complaints online about Square deactivating their accounts recklessly.
If you are having a small or medium business that needs to process credit card payments on a relatively smaller scale, then there are a wide range of options out there including Square.
In fact, you may know Square as that plastic white or black card reader that you can easily plug into your smartphone or tablet and process a payment.
So, what are you supposed to do if you find that dreaded email notification from the company notifying you that your account has been deactivated? We’re here to help you and make your life a little easier.
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Why and How Square deactivates Accounts
In fact, a simple Google search of the phrase “Square closed my account” returns more than five pages of related results. These aren’t just five pages of search results but hundreds of thousands of people who are angry and sad.
But, it looks like there is not any real reason why these accounts were deactivated apart from the usual phrase “Our team has reviewed your account closely and discovered a pattern of transactions associated with high-risk activity” tagline from Square.
Apparently, all those accounts were deactivated because they were recognized as high-risk. This happens even though all merchants are required to declare their business type during the account application process.
Therefore, this makes no sense here, and it is easy to see that there is something is wrong with deactivating the accounts. Many unhappy merchants report the following recurring problems:
Square deactivates your account without any warning, and the only thing that they do is to notify you of the deactivation via email. The email message specifies that you are engaging in fraudulent activities of some kind even though you are an approved account holder and your business is 100% clean.
Once your Square account has been deactivated, your payouts are suspended to your merchant account, and all your funds are held in a reserve account for up to 90 days.
This is highly absurd, and it can even bring down your business if you don’t have any other sources of income. Square spells out in its terms that they reserve the right to hold any amount of amount for any reason.
Perhaps, the most disturbing thing is the lack of access to customer support to request an explanation as to why your square account was deactivated.
In most cases, you can’t reach Square customers via phone, and your emails will most likely go unanswered. Therefore, you may never know what happened.
What Can You Do If Your Square Account Was Deactivated?
If Square has deactivated your account, you don’t have to spend a lot of time moaning about it. The first thing that you need to do is to try and reach customer service for an explanation.
If you are lucky enough, someone will reply to your email and guide you on what to do next.
However, if you find it difficult to reach customer support, you need to go out there and find a better alternative that will help you process payments.
There are many high-risk merchant accounts out there that provide you with a wide range of benefits unavailable from payment aggregators such as PayPal.
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Square Contact Number to Contact Customer Service
While 855-700-6000 is Square’s best toll-free number, there are 6 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Square customers, is by calling their 866-371-3453 phone number for their Declined Cards department.
Other Ways to Contact Square Customer Service
Besides calling, the next favorite option for customers looking for help is via @Square for Customer Service.
Square’s Best Toll-Free/800 Customer Phone Number
This is Square’s best phone number, the real-time current wait on hold, and tools for skipping right through those phone lines to get right to a Square agent.
This phone number is Square’s Best Phone Number because 67,290 customers like you used this contact information over the last 18 months and gave us feedback.
Common problems addressed by the customer care unit that answers calls to 855-700-6000 include Account Access, Disabled Account, Dispute a Charge, Card Reader Trouble, Trouble Receiving a Payment, and other customer service issues.
The Square call center that you call into has employees from Ireland and is open Mon-Fri 6 am-6 pm PST according to customers. In total, Square has 3 phone numbers. It’s not always clear what is the best way to talk to Square representatives.
Frequently Asked Question’s (FAQ)
Why Can’t I Deactivate My Square Account?
If you wish to deactivate your Square account your balance or dues must be clear. If you have any kind of pending payments you need to make Square will not allow you to deactivate your account.
Also, if you have an employee on your account you cannot deactivate your account you will have to call the Square support team and they will manually deactivate your account.
Can I Reactivate My Square Account?
Yes, you can reactivate your Square account whenever you wish to. You can easily resubscribe to Square from your online dashboard.